Have you ever wondered if the phone numbers in your Contacts list are accurate, and will indeed receive your text messages?

Well, we are excited to introduce PhoneCheckr™ - the latest addition to Salesmsg, that helps you determine exactly which U.S. phone numbers are good for texting.

How it Works

Using PhoneCheckr™ is easy! Simply navigate to your Organization Settings

and locate the PhoneCheckr box. Once the box has been located, toggle the feature from off to on:

Once the feature is toggled on, the user is presented with a prompt to alert them of the cost associated with validating their contact's phone numbers. Additionally, there is a checkbox that determines if we look up all the contacts in the account now or only new contacts from here on out.

Heads up: When you enable Phonecheckr on the 'Organization Settings' page and have an integration connected, like HubSpot, Salesmsg will lookup all contacts in HubSpot to provide you full granularity on your contacts who can and should be contacted via SMS.

Import Contacts with Phone Checkr Validation

When you import contacts, you can turn on PhoneChkr validation to catch invalid phone numbers before they get added to your contact list. This helps keep your list clean and reduces bounced messages down the line.

Turning it on

Start your contact import as usual.
On the Apply Tags step, find the PhoneChkr section.
Select See Details if you want to review what PhoneChkr checks before turning it on.
Toggle PhoneChkr on to enable validation for this import.

The toggle is off by default, so you'll need to turn it on each time you want validation applied.

What to expect

You'll see a Contacts validation in progress message while PhoneChkr checks your numbers.
PhoneChkr runs after your contacts have already been imported, so it only checks contacts that were successfully added.
Duplicate contacts and contacts skipped for other reasons during import are not sent to PhoneChkr.
If a number comes back invalid, that contact is removed and shows up in your Skipped list with the reason Number is invalid.

If PhoneChkr is unavailable

If the PhoneChkr service is down at the time of your import, you'll see an error message letting you know it's unavailable and to try again later. In this case, no contacts are imported, so you can safely retry once the service is back.

Viewing contacts by phone number type

Salesmsg saved segments offers a vast amount of criteria one can leverage to dial in on the right contacts. Phone type is the latest addition to the sophisticated contact filtering Salesmsg users can do.

Use the filter modal to search for the phone number type you'd like to save a segment for.

The filters can be adjusted for "contact fields", "geo-location", "activity", and "custom fields" as well as many more options to help you find the most prudent contacts.

Phone Checkr Access by User Role

Take full control of your team's access to the Phone Checker feature with our latest update! Now, administrators can specify who can use Phone Checker through the "Roles and Permissions" settings.

With PhoneCheckr costing $0.01 per Contact to perform validation, now you can enable PhoneCheckr or disable it for your users.

Key Benefits:

Customizable Access: Enable or disable Phone Checker for specific roles directly in the Roles and Permissions settings or the user-specific modal.

Observer Role Default: Phone Checker is OFF and locked for Observers, ensuring compliance.
Streamlined Permissions: Easily manage feature access at both global and user levels, with intuitive tooltips guiding restricted users.
Enhanced Functionality: Authorized users gain full access to Phone Checker across Broadcasts and Contacts, tailored to global settings.

Frequently Asked Questions

What does it cost to look up a phone number?

It costs 1¢ per phone number

What If I never looked up my phone number types?

You could target those contacts by saying "Phone Type" "Is unknown"

With PhoneCheckr turned on will it validate contacts I manually add?

With Phonecheckr on, no matter how your contact is added to Salesmsg the phone number is looked up.

How am I billed for PhoneCheckr?
PhoneCheckr will be a separate bill adjusted to your account, it is not included in your subscription fee.

Will PhoneCheckr work to validate phone numbers outside of the U.S.?
No, at this time, Phonecheckr will only validate U.S. phone numbers.

PhoneCheckr