The AI Texting Assistant is a powerful tool built into Salesmsg conversations to enhance your messaging experience.

Let’s take a look at how you can save time, stay responsive, and still keep your messages personal and engaging for every customer.

Suggest a Response

Tired of typing the same replies over and over? Let AI help.

When a customer sends you a message, select the AI Assistant and click “Suggest Response.” The assistant will read the incoming message and generate a thoughtful, on-topic reply. You can:

Click “I like it” to send it as-is
Hit “Try Again” for a new version
Edit the reply yourself before sending

This is a huge time-saver when you’re juggling lots of conversations, or want help crafting a perfect response quickly.

✅ Great for: common questions, lead replies, scheduling, follow-ups

Rephrase a Message

Already wrote a message but not loving how it sounds? No problem.

Use the Rephrase feature to clean up your draft.

It improves grammar, fixes awkward phrasing, and makes your message clearer - all without changing your original meaning.

Simply write your message
Select the AI Assistant and click “Rephrase”
Get a polished version in seconds

This is ideal when you want to sound more professional, or simply avoid typos and/or grammatical errors.

✅ Great for: polishing messages before sending, writing under pressure, or when English isn't your first language

Expand My Message

Have a few ideas but not sure how to put them into a full message? Select the AI Assistant and click "Expand" to turn your thoughts or bullet points into a clear, complete message.

Just type a short prompt or a few keywords (like “confirm meeting, Monday 2pm, Zoom”), and the assistant will build out a full, professional message for you.

You get:

A complete message in your voice and tone
A starting point you can customize as needed
More time to focus on your customers

✅ Great for: busy sales reps, support agents, or anyone who wants to get ideas out faster

Pause & Resume AI Agent

You can now pause an AI Agent conversation to step in manually, then resume with full context.

Pause: Stops the Agent so you can send messages yourself.
Resume: Returns control to the Agent, which processes all messages exchanged during the pause.
Auto-Resume: If not resumed manually, the Agent restarts after 1 hour.
UI Alerts: Clear toast messages show when the Agent is stopped, paused, or resumed.
Conversation Log: All actions (pause, claim, resume) are saved in the timeline for auditability.
Notes & Drafts: You can write messages or notes anytime, but only send them once the Agent is paused or stopped.

This is now available on both web and mobile.

Shorten My Message

Wrote a long message but want to keep it short and to the point? Use the "Shorten" feature to instantly trim your message down, without losing its meaning. Whether you're trying to stay under the character limit or just want to be more concise, this tool helps you say more with fewer words.

How it works:

Type your full message as you normally would
Select the AI Assistant and click “Shorten”
Get a tighter, more direct version of your text

It keeps your tone intact but cuts the fluff - perfect for texting where every word counts.

✅ Great for: text length limits, mobile readers, busy customers, or when you just need to get to the point fast

Add Tone to My Message

Whether you’re reaching out to a new lead or following up with a long-time client, matching the tone of your message can make a big difference.

You can choose between a "More friendly", or a "More formal" tone. Simply select the AI Assistant, and click the version you want to see. AI will instantly adapt your message to reflect that vibe.

✅ Great for: customer service, sales outreach, and tone-sensitive replies

Summarize Conversations

Need a quick recap before your next follow-up?

AI can summarize the most recent ~20 messages or call transcripts in a conversation. With one click, you'll get:

A concise summary of what’s been discussed
Any action items or next steps
A clean note you can add to the contact profile or conversation

This is incredibly useful for onboarding new team members, prepping for calls, or staying organized across multiple touchpoints.

✅ Great for: sales handoffs, account reviews, or catching up after time away

Frequently Asked Questions (FAQ)

Is the AI Texting Assistant included in my plan?
Yes! AI tools are built into your Salesmsg subscription. There’s no extra cost - you only pay for the message segments you send based on your plan.

Can I use these tools in HubSpot?
Absolutely. All AI features work directly within Salesmsg conversations inside of your HubSpot CRM integration.

What does the conversation summary include?
It pulls the latest ~20 messages or call transcripts and generates a quick summary with a bullet list of next steps you can review or add to your contact notes.

Troubleshooting Tips

If the AI Texting Assistant isn’t working as expected, try these quick tips:

Simplify your prompt
- Make one clear request at a time.
- Example prompts:
  - “Suggest a response to this customer asking about pricing.”
  - “Rephrase this to sound more friendly, in 2 sentences.”
- Avoid very short or vague prompts like “help” or “fix this” with no context.
Make sure there’s enough conversation context
- “Suggest a response” works best when there are recent text messages in the thread.
- If the conversation is empty, or only has calls, this option may be disabled.
- Try sending or receiving a message first, then use the AI tools again.
Choose the right AI action for what you need
- Suggest a Response: Use when replying to a customer message.
- Rephrase My Message: Use when you’ve already written a draft and want it clearer or more polished.
- Expand My Message: Use when you’ve typed a few keywords and want a full, ready-to-send SMS.
- Add a Tone: Use to adjust style (for example, more friendly or more formal).

If you see an error like “The AI texting assistant ran into issues. Please update your text and retry,” simplify your text into one clear request and try again.