Streamlined Conversation Management in Salesmsg
Salesmsg offers intuitive tools to help you keep your messaging organized and responsive, so you never miss an important chat again.
1. Sorting Conversations
You can now sort your chats in three helpful ways:
Newest First
Conversations with the most recent activity (like a message or call) appear at the top. This makes sure your newest interactions are front and center.Oldest First
This flips things around - oldest conversations are shown first. Itās great for spotting overdue chats. If something pops up in a stale thread, it's moved to the bottom, so you can easily find what really needs attention.Priority First
Want to keep your most important conversations visible? Mark them with a gold star! When sorting by āPriority First,ā starred chats float to the top - recent ones first, followed by all other conversations sorted by how recent they are.
2. āNeeds Responseā Filter
This smart filter shows only the conversations you still need to reply to:
It lists threads where you havenāt manually replied yet, even if you've read them. (Broadcasts or automated replies donāt count.)
Combine it with Oldest First to tackle the most neglected conversations first.
You can also remove a chat from the list manually, or mark one as āNeeds Responseā again, even after replying - giving you full control.
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3. AutoāClosing Conversations
Keep your inbox clean without lifting a finger by setting up automatic closures.
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To access these settings, navigate to the "Organization Settings" and locate the "Conversations" section. Here, you'll find two options along with an additional setting "Set the number of days of inactivity":
AutoāClose After Inactivity
Define a period of inactivity (no messages, calls, or notes), and Salesmsg will automatically close those conversations - once daily at midnight UTC. It instantly closes any long-idle threads when first enabled.AutoāClose on OptāOut (Unsubscribe)
If a contact texts āSTOPā to unsubscribe, that conversation will automatically close. If they want back in, they must text āSTARTā within the same thread.
4. Flexibility Across Filters
Want to apply sorting and filtering beyond āOpenā chats? You can!
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Use these tools in filters like Closed, Unassigned, and more - giving you powerful control over how you view your conversations.
Frequently asked questions
Why arenāt my conversations sorting the way I expect?
Some actions, like sending mass broadcasts, donāt immediately update the conversation order. This is intentional to keep things running smoothly. If sorting seems off, just try refreshing your page. Still stuck? Reach out anytime through the chat bubble in the bottom-right corner of the app - weāre here to help!
Can I sort my conversations in other ways?
Weād love to hear your ideas! Share your suggestions on our feedback page. If enough people request the same feature, weāll seriously consider adding it. Your input helps us make Salesmsg better for everyone!
Need Help? āš»
Contact us on live chat or send an email to us at [email protected].