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Contact Quick Links

Set up customized links for quick access toxternal resources

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Written by Operations Manager
Updated over a month ago

Quick Links is a powerful feature in Salesmsg that allows you to set up customized links for each contact. By using merge fields, you can dynamically personalize URLs for every contact in your database.

Key Benefits

  • Instant Access: Quickly open essential resources related to specific contacts

  • Personalization: Use merge fields to customize links with contact-specific information

  • Flexibility: Create links to CRMs, social profiles, or any web resource your team uses

Setting Up Quick Links

  1. Navigate to Settings and select Quick Links

  2. Click the Add Link button

  3. Enter a descriptive Label (e.g., "Help Guide" or "CRM Profile")

  4. Input the URL, including any merge fields you want to use. Merge fields are optional and you can add a static link if you need to

  5. Click Add to save your Quick Link

Using Merge Fields

Merge fields allow you to dynamically insert contact information into your links. For example*:

mycrm.com/contact/{{contact_id}}

*in order for the link to work correctly please use Salesmsg merge field selector

When this link is accessed for a specific contact, {{contact_id}} will automatically be replaced with that contact's unique ID.

Accessing Quick Links

Quick Links appear in a dedicated card in the contact information section. Simply:

  1. Open any contact conversation

  2. Find the Quick Links card in the contact sidebar

  3. Click on any link to open it in a new browser tab

Links containing merge fields that haven't been filled for a particular contact will appear disabled.

Managing Your Quick Links

  • Rearrange: Drag and drop the Quick Links section to position it where you need it

  • Edit: Click Manage Links to modify existing Quick Links or add new ones

  • Help: Click the Help Guide button for additional assistance

With Quick Links, you'll save time and improve efficiency by having all your important contact-related resources just one click away.

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