If you're looking to delete a phone number from your account, we can help!
How to Remove a Phone Number in Salesmsg
Overview:
Deleting a phone number involves two main steps:
Remove the Inbox tied to that number.
Permanently delete the now-unassigned number (to stop future billing).
Only Organization Owners or team members with the Admin role can perform these actions. Also, you must be a member of the Inbox you're removing.
Step-by-Step Instructions
1. Make Yourself a Member (if needed)
Go to the Inboxes page.
Select the relevant Inbox connected to the phone number.
Click "Add Members", choose your name, then click "Add Members" to join the Inbox.
2. Remove the Inbox
Still on the Inboxes page, select the same Inbox.
Navigate to Settings, scroll down, and click "Remove Inbox".
You’ll get a prompt to reassign ongoing conversations - do that, then confirm removal.
3. Delete the Phone Number
Go to the Numbers page and switch to the "Unassigned" tab.
Locate the number, click the vertical ellipsis (⋮), and choose "Release Number".
Confirm you understand this action is irreversible.
Then decide:
Keep the slot (if you plan to replace the number).
Remove the slot (to stop paying for that slot).
Removing a Number from a Smart Inbox
If you're dealing with a Smart Inbox (one that holds multiple numbers), it's even simpler:
Go to the Numbers page.
Under the Smart Inbox, click the vertical ellipsis (⋮), and choose "Release Number".
Confirm you understand this action is irreversible, and select where any related conversations should go.
Frequently Asked Questions
Why don't I see the Remove option even though I'm the Inbox owner?
Being the “Inbox owner” isn’t the same as being the Account Owner or an Admin. Only those roles can remove inboxes or delete numbers.
I released the number but forgot to remove the slot - will I still be charged?
Yes, however you can manage your number slots under the Plan & Billing section using "Manage Numbers" to adjust accordingly.
I'm not an Admin or Owner. What can I do?
Ask your Admin, or the Account Owner to either complete the removal or give you Admin access to do it yourself.
Need Help? ✋🏻
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