Setup in App Exchange
To get started, log in to your Marketing Cloud account and head to Setup → Installed Packages. Create a new package and fill in the required details with the name and the description.
Once that is completed you can now head over to the Add Component section and see the Marketing Cloud App Properties and add your Salesmsg Account information.
Once saved, the Salesmsg QA app will appear in your AppExchange. If you’re not logged in, you’ll be redirected to a sign-in page. Enter your Salesmsg credentials, and you’ll land directly on your Conversations page to begin texting!
Using Salesmsg in Marketing Cloud
After signing in, you can begin sending and receiving messages right away. Outbound and inbound SMS/MMS will appear in real time within your Conversations page. Contact updates made in Salesmsg will also sync immediately with Marketing Cloud, ensuring your records stay accurate.
Broadcasts and Triggers are fully supported, giving you a way to send large-scale messages or automated campaigns without leaving Marketing Cloud.
Limitations
Please note that calling (both inbound and outbound) is not available within the Marketing Cloud app.
Messaging functionality — including SMS, MMS, broadcasts, triggers, and contact management — is fully supported.
Frequently Asked Questions
Can I make calls in Marketing Cloud with Salesmsg?
No. Calling isn’t supported because Marketing Cloud restricts iframes for call handling. Messaging, broadcasts, and triggers are fully supported.
Do contact updates sync automatically?
Yes, nut only if you are also connected via Salesmsg App for Salesforce. Any contact changes made in Salesmsg are reflected in Marketing Cloud in real time.
Can I switch between Salesmsg accounts?
Yes. You can log out and log back in with a different Salesmsg account directly inside Marketing Cloud.
Does this integration support Broadcasts and Triggers?
Yes. You can launch and manage both Broadcasts and Triggers without leaving Marketing Cloud.