Overview
Saved Replies let users quickly send prewritten messages during conversations. They help maintain consistency, save time, and keep communication on brand. The redesigned experience makes it faster to view, search, and manage replies, with clearer organization and improved visibility across the team.
What’s New
The redesign introduces a cleaner layout and simpler navigation. Saved Replies now appear in a more readable format, showing details such as the name, content, and visibility of each reply. Searching and filtering are more intuitive, allowing users to locate specific replies faster.
Users with access to multiple organizations or inboxes can now view and manage Saved Replies according to updated permission settings. Only those with the right role can edit, delete, or create replies, ensuring that teams maintain structure and control.
Viewing and Managing Replies
From the main list, users see all Saved Replies they have permission to view. Each reply includes key information such as the title, message text, and access level. Replies marked as shared are visible across the organization, while private replies remain accessible only to the creator.
Administrators can manage replies for teams, ensuring consistent communication across users. Any changes update automatically across connected inboxes, keeping content current and uniform.
Creating Saved Replies
Creating a new Saved Reply is faster and more flexible in the redesign. Users can name the reply, add message content, and choose whether to share it with the entire organization or keep it private. Once saved, the reply appears instantly in the list for quick use during conversations.
Permissions
Permissions determine who can view, edit, or create Saved Replies.
Admins have full control over all replies in their organization.
Members can view and use shared replies but can only manage their own.
Users without create access will see existing replies but won’t be able to add or modify them.
This structure helps teams keep content organized while ensuring message consistency across all users.
Frequently Asked Questions
Can I edit a shared Saved Reply?
Only users with edit permissions, typically admins, can modify shared replies.
Will my existing Saved Replies change after the redesign?
No. All existing replies remain available and automatically carry over into the new design.
Can I create different replies for each inbox?
Yes. Replies can be created and shared per inbox, organization, or kept private depending on your permissions.
Who can delete Saved Replies?
Only users with management permissions can delete replies. Deleted replies are permanently removed from the shared list.
Is there a limit to how many Saved Replies I can create?
There’s no hard limit, but keeping the list concise helps users find replies faster.
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