What's Changing?
Over the years Salesmsg has grown from a texting tool into one platform for every customer conversation, where your team can text, call, and let AI handle the rest, all inside your CRM.
In just the last 4 years we've shipped 455+ product updates and 934 improvements along the way, yet there's one thing we haven't touched...
Our pricing.
On November 13th at 12am PT, pricing for Salesmsg will be changing.
Your plan, the list of credit amounts, and the number of credits in each plan all stay the same — only two things change:
The plan price
The additional (overage) credit price
What's not changing
Seats
Numbers
Add-ons
Lock your rate before November 13th (12am PT)
Between now and November 13, 2026, you can switch to an Annual subscription to lock in your current price for the next billing year. Your annual term defers the new rates until it ends.
You'll see a "Lock Your Rate" card in Organization Management > Billing while the offer is open. After November 13 the offer closes and the new prices apply.
How locking in works depends on your current billing term:
Monthly subscribers lock in by switching to an Annual plan
Annual subscribers lock in by renewing their same or new plan early, which resets their 12-month term at the current price.
You can lock in your current plan or any plan with more credits, not a downgrade. If you have a scheduled downgrade in progress, locking in cancels that downgrade and applies the lock at your current plan.
If you have a cancellation in progress, you can't lock in your rate until the cancellation takes effect. Quarterly and Semi-annual subscribers are on custom plans and aren't eligible to lock in through this flow.
Timeline
Date | What happens |
November 13, 2026 (12am PT) | Last day to lock in your current price |
November 14, 2026 | New prices take effect |
When the new prices apply to you
New purchases and plan changes: immediately, once the new prices go live on November 13, 2026.
Existing subscriptions: at your next billing cycle after November 13 — never mid-cycle.
Scheduled downgrade: your downgrade takes effect at the new prices apply at the following billing cycle.
Canceled subscriptions: your plan moves to the new prices right away, so reactivating later starts on the new rates.
Existing subscriptions and special cases
Existing self-serve Pro subscriptions, monthly and annual, move to the new prices at cutover without changing plan, credits, term, or discounts. The current price applies through the end of the paid term, and the new price applies from the next renewal.
Custom-pricing and signed-contract accounts are not moved automatically.
Subscriptions that locked in a rate through the Lock Your Rate offer keep their locked price.
Subscriptions scheduled to cancel stay canceled. Subscriptions scheduled to downgrade move to the new price at the end of the downgrade.
Questions?
When does the new pricing take effect?
New pricing takes effect November 15, 2026 at 1am PT. If you don't lock in your current rate, the new price applies on your first billing date after November 13th (monthly customers) or at your next annual renewal (annual customers). You can find your next billing date on your Billing page.
How do I lock in my current rate?
Before November 13th, switch to an annual plan from your Billing page or the link in your email. You'll keep your current rate for the next 12 months. Your locked-in rate depends on your plan and credit tier, and you'll see your exact rate before confirming.
Can I lock in my current rate and stay on monthly billing?
No. To lock in your current rate, you'll need to switch to annual billing before November 13th. If you stay monthly, your price moves to the new rate on your first billing date after November 13th.
Will I be charged when I click "Lock in my rate"?
No. Clicking the button takes you to a confirmation screen showing your exact rate, any credit for unused time on your current plan, and the amount due. You're only charged once you confirm.
I'm already on an annual plan. Can I still lock in?
Yes. Extend your plan before November 13th to lock in your current rate for another 12 months. Your remaining paid time stays intact, and your locked-in year resets for a new 12 months period.
What happens after my 12 locked-in months?
Your account moves to the new pricing at that time. We'll remind you before your renewal.
What happens if I don't take any action?
Nothing changes until November 13th. After that, your plan moves to its new equivalent at the new price on your next billing date (monthly) or your next renewal date (annual).
Will anything else change in my account?
No. Your team, phone numbers, contacts, integrations, and workflows stay exactly as they are, whichever option you choose.
I'm on a free trial. How does this affect me?
If you upgrade to an annual plan before November 13th, you'll lock in current pricing for 12 months. Trials that upgrade after November 13th will be on the new pricing.
I have an active discount or promotion. Will it still apply?
Active discounts will continue to apply for the rest of their discount period.
Are message credits, phone numbers, or add-ons changing too?
Pricing for add-ons, additional phone numbers, and message/call usage is not changing. Carrier fees continue to be passed through at cost.
Who on my team can lock in the rate?
Account owners and admins with billing access can lock in from the Billing page.
I still have questions. Who can I talk to?
Our team is happy to help. Reach us on live chat inside Salesmsg, connect with your Customer Success agent, or reply to your pricing email and we'll get back to you.