Upgrade, downgrade, or add credits at any time. At Salesmsg, we make our plan and credit pricing as transparent as possible so you're never guessing about monthly costs for your SMS campaigns.

Every Salesmsg plan includes a number (either local or toll-free) as well as a user seat. Additional numbers and seats can be added at any time.

Feel free to sign up for a FREE 14-day trial of Salesmsg. We'll include 25 message credits to send a few texts and confirm Salesmsg is right for your business.

When you're ready to upgrade from your trial, you can choose your new plan by navigating to your Billing Overview page. Once there, locate the green upgrade button: and choose your preferred plan using our pricing slider.

Salesmsg offers flexible month-to-month pricing, which can be adjusted in-app at any time.

On a monthly plan, your account will receive a set amount of monthly message credits to be used by all numbers in the account. At the beginning of the new monthly term (30 days), Salesmsg will replenish the balance of credits with the amount set by the plan.

Salesmsg offers an annual term plan for standard and custom credit volumes to maximize potential discounts. On average, Annual plans receive up to 20% off compared to monthly pricing.

Just like our monthly plan options, annual plans will receive a set amount of message credits for the year, to be used by all numbers in the account.

All annual Salesmsg plans will be charged a single annual invoice for the plan credits, as well as the users on your account, and any additional numbers associated with the account.
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*Any changes made mid-term will be prorated so everything renews all at once.

If you're looking for something more custom to your business, we can help! Reach out to our Sales team at (888) 409-2298 or start a chat with our team to schedule a call.

We have a great option for customers who don't need a recurring subscription of credits, via our Pay As You Go plan. On this plan, you only purchase credits when you need them.

All legacy plans created before November 30, 2021, are grandfathered into their current price and will remain on their current plan until they are upgraded to a currently offered plan.

What plan am I currently on?
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To see your current plan, navigate to your Billing Overview page, and you'll see your plan type under Usage.

What other fees are associated with Salesmsg?

Additional seat and phone number fees - If you'd like to add your team or interact with customers with through additional numbers (say for a different team within your company), the more the merrier! You can easily add additional seats and numbers within the Salesmsg platform. We have a graduated pricing model where the more users and numbers you need, the less you pay per-unit.

Carrier fees - Typically small surcharges applied by mobile carriers on certain types of message traffic. Carrier fees, where applicable, are charged per message credit for SMS, and per message for MMS.

Each time you send out a message, Salesmsg checks with the carrier what type of message it is, and what kind of number it’s coming from. We'll summarize this data for inbound and outbound traffic and pass it along directly once a month in a separate invoice that outlines the SMS and MMS traffic respectively. Learn more about Carrier Fees.

10DLC Fees - When opting to use a local U.S phone number with your Salesmsg account, you'll be prompted to register for A2P 10DLC compliance in order to text other U.S phone numbers. This is a requirement set forth by the carriers, and incurs both monthly and one-time fees. Learn more about A2P 10DLC Pricing and Fee's.

Does message length impact credit consumption?

In short, yes. We wrote a great article outlining exactly how message credits are used in Salesmsg, and how message length impacts your credit balance.

How do Message Credits work

What happens when I run out of credits?

Not to worry! Salesmsg has a great feature called Auto-Recharge to ensure you never run out of credits. By enabling Auto-Recharge, you can set a balance threshold to have credits automatically replenished when your credit balance falls below that set amount. Configure Auto-Recharge

Does Salesmsg offer roll over credits?

Monthly plan credits (whether on a Monthly or Annual plan) not consumed at the end of your billing cycle, will not roll over.

With that being said, any credits purchased a la carte, or via Auto-Recharge will roll over until that balance has been used.

How do I cancel my account?

In your Billing Overview page under "Usage", you'll see the option to Cancel your account. You'll be prompted to complete a cancelation form that is reviewed by our support team who will confirm your account cancelation.

You can view our Billing Policy here.

Contact us on live chat or send an email to us at [email protected].