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Occasionally you may observe the drop-down return an error, "error getting options". Luckily this help article will tell you how to restore those missing options.

Return to Salesmsg, review your integrations page

  1. Settings
  2. Integrations
  3. Verify the connected status of HubSpot

After reconnecting, check the “send as” drop-down.

The options should now be restored in the HubSpot workflow action for send Salesmsg SMS.

Frequently Asked Questions

What if I’m connected but my options are still missing?

If you’re using a Salesmsg member account, your Salesmsg Organization Owner will also need to verify their connected status. Should your Organization Owner be disconnected but the member account is connected, the member will still receive “error getting options”.

What if all the Salesmsg accounts are integrated with their respective HubSpot accounts but we’re still receiving the error message?

Instruct all users to disconnect from HubSpot. Have the Salesmsg Organization Owner reconnect their integration and check the "send as" option in the HubSpot workflow Salesmsg action. Should the error persist reach out to Salesmsg Support.

To reach our Support Team, email [email protected]

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