The AI Texting Assistant is a powerful tool built into Salesmsg conversations to enhance your messaging experience.
Let’s take a look at how you can save time, stay responsive, and still keep your messages personal and engaging for every customer.
Suggest a Response
Tired of typing the same replies over and over? Let AI help.
When a customer sends you a message, select the AI Assistant and click “Suggest Response.” The assistant will read the incoming message and generate a thoughtful, on-topic reply. You can:
Click “I like it” to send it as-is
Hit “Try Again” for a new version
Edit the reply yourself before sending
This is a huge time-saver when you’re juggling lots of conversations, or want help crafting a perfect response quickly.
✅ Great for: common questions, lead replies, scheduling, follow-ups
Rephrase a Message
Already wrote a message but not loving how it sounds? No problem.
Use the Rephrase feature to clean up your draft.
It improves grammar, fixes awkward phrasing, and makes your message clearer - all without changing your original meaning.
Simply write your message
Select the AI Assistant and click “Rephrase”
Get a polished version in seconds
This is ideal when you want to sound more professional, or simply avoid typos and/or grammatical errors.
✅ Great for: polishing messages before sending, writing under pressure, or when English isn't your first language
Expand My Message
Have a few ideas but not sure how to put them into a full message? Select the AI Assistant and click "Expand" to turn your thoughts or bullet points into a clear, complete message.
Just type a short prompt or a few keywords (like “confirm meeting, Monday 2pm, Zoom”), and the assistant will build out a full, professional message for you.
You get:
A complete message in your voice and tone
A starting point you can customize as needed
More time to focus on your customers
✅ Great for: busy sales reps, support agents, or anyone who wants to get ideas out faster
Shorten My Message
Wrote a long message but want to keep it short and to the point? Use the "Shorten" feature to instantly trim your message down, without losing its meaning. Whether you're trying to stay under the character limit or just want to be more concise, this tool helps you say more with fewer words.
How it works:
Type your full message as you normally would
Select the AI Assistant and click “Shorten”
Get a tighter, more direct version of your text
It keeps your tone intact but cuts the fluff - perfect for texting where every word counts.
✅ Great for: text length limits, mobile readers, busy customers, or when you just need to get to the point fast
Add Tone to My Message
Whether you’re reaching out to a new lead or following up with a long-time client, matching the tone of your message can make a big difference.
You can choose between a "More friendly", or a "More formal" tone. Simply select the AI Assistant, and click the version you want to see. AI will instantly adapt your message to reflect that vibe.
✅ Great for: customer service, sales outreach, and tone-sensitive replies
Summarize Conversations
Need a quick recap before your next follow-up?
AI can summarize the most recent ~20 messages or call transcripts in a conversation. With one click, you'll get:
A concise summary of what’s been discussed
Any action items or next steps
A clean note you can add to the contact profile or conversation
This is incredibly useful for onboarding new team members, prepping for calls, or staying organized across multiple touchpoints.
✅ Great for: sales handoffs, account reviews, or catching up after time away
Frequently Asked Questions (FAQ)
Is the AI Texting Assistant included in my plan?
Yes! AI tools are built into your Salesmsg subscription. There’s no extra cost - you only pay for the message segments you send based on your plan.
Can I use these tools in HubSpot?
Absolutely. All AI features work directly within Salesmsg conversations inside of your HubSpot CRM integration.
What does the conversation summary include?
It pulls the latest ~20 messages or call transcripts and generates a quick summary with a bullet list of next steps you can review or add to your contact notes.
Need Help? ✋🏻
Contact us on live chat or send an email to us at [email protected].