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What is a Broadcast?

A Broadcast is a bulk message that allows you to send the same text to multiple contacts at a time. This is great for promotions, appointments or if you want to send the same text to a group of contacts.

How to Send a Broadcast

  1. In your account, locate your Broadcasts icon on the left side column and select Create Broadcast to get started.

  2. Give your Broadcast a name so you can identify it or refer back to it at a later time.

  3. Next, configure the logic you want to use to target your group of contacts by clicking on filters. You can also target any saved segments created on the Contacts page.

  4. Select which number or inbox you would like your texts to come from.

  5. You can choose to send your message immediately by selecting Send Now or you can also schedule an outgoing message with our Send Later option.

  6. If you choose to send your message later, remember to Activate your message to send it out at the scheduled time. 

Applying Tags to your Contacts

You can add tags to your contacts while you're importing your contact list via .CSV file, by using the contact page Bulk Actions, or you can add tags to your contacts individually.

Filters

This is how you target your specific audience. First Name, Last Name, Phone Number, and Email Address are targetable properties where you can add the following conditions: Equals, Doesn't Equal, Starts With, Ends With, Contains, and Doesn't Contain.

Properties Created and Updates have these conditions: In the last, Is Equal to, Is Between, Is After, Is On or After, and Is Before. Giving the Salesmsg user lots of flexibility to target their ideal audience.

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Send a Broadcast to any Saved Segment

You can segregate contacts by saving a segment, this is done by using the filters available on the Contacts page. Once you have a saved Segment, you can use it under the filters field.

Drip Broadcast

You can now reach out to any number of contacts with our Drip Broadcast feature! 🎉

No need to worry about sending a mass text and trying to keep up. Just set it up to fire off your Broadcast to up to 500 recipients a day, and conversation management should be a breeze.

Navigating the Broadcast page

Once you've sent lots of broadcasts there will be more of them on the page to review, clone, and reference. You can filter your Broadcast page to show you only Broadcasts by their status: Draft, Scheduled, In Progress, and Sent.


Frequently Asked Questions

What happens when I schedule a broadcast without enough credits?

If your account does not have enough credits, you will get a prompt to purchase more credits available in bulk.

What are some best practices for bulk messaging?

Broadcast Guidelines & Best Practices

Can I use a Short Code number to send a broadcast?

We offer two types of Short Codes. A Dedicated Short Code is a 5-6 digit number that you can acquire ahead of your shortcode application. A Shared Short Code is a number provided by Salesmsg that is used for one-way texting (7900). You can send mass messages to up to 1000 tagged contacts per broadcast using a shortcode. 

How many characters is one complete text?

Keep in mind that 160 characters complete one full-text message and if you send a broadcast with a larger character count, it will cost an additional message credit.

How do I use tags?

Because the Broadcast feature is designed to pull contacts from your tags list, you'll have to add a unique tag to the contacts you want to include in your bulk message first. From there, you can insert the tag under  "Send To" and the message will be sent to the contacts with that specific tag. 

I've reached my broadcast message limit, what does that mean?

If you selected tagged contacts for your broadcast that go over your plan limit, we can not guarantee it will go to all of your contacts. Your broadcast will be sent out to the maximum amount of contacts based on your subscription. We suggest cloning your broadcast with a unique tag for any additional messages or upgrading to a plan to fit your broadcasting needs.

What timezone are my messages sent and received in?
Your timezone is dictated by the timezone you selected in your Personal settings. If you've never configured this, the default is the timezone that your web browser is set to.


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