A Broadcast is a bulk message that allows you to send the same text to multiple contacts at a time. This is great for promotions, appointments or if you want to send the same text to a group of contacts.

With the AI feature in Broadcasts you can now leverage generative AI to optimize your broadcast texts, helping you craft the most effective messages to achieve your goals.

If no text is entered in the message body, the AI icon will be disabled. Hovering over the icon will display the message: "Please enter text to enable AI." This ensures that AI options are available only when there is content to enhance.

It is also possible to attach images, videos, GIFs, documents or audio files to your broadcasts. Click the + button, and you'll see a dropdown where u can upload files, images, record audio/video, and use recently sent files.

This is how you target your specific audience. You can enroll contacts to broadcast and view them on the "Contacts" tab

You can now reach out to any number of contacts with our Advanced Scheduling feature! 🎉 No need to worry about sending a mass text and trying to keep up. Just set it up to fire off your Broadcast to up to 2000 recipients a day, and conversation management should be a breeze.

You can make sure that the contact receives your SMS at the allocated time that you scheduled, even if they are in a different timezone. Just turn on the toggle beside "Use customer timezone".

Recurring Broadcasts are a simple way to keep your audience engaged without the extra work! You can set up messages that will be sent continuously on interval of your choosing. All your Recurring Broadcasts will be nicely grouped in a new tab.

Once you've sent lots of broadcasts, there will be more of them on the page to review, clone, and reference. You can filter your Broadcast page to show you only Broadcasts by their status: Draft, Scheduled, In Progress, sent Sent and Failed.

Broadcasts have a report page that provides a wealth of information on the performance of each message. The report page contains data on the number of delivered and undelivered messages, as well as the number of clicks, replies, and revenue generated. This information is available for both regular and recurring broadcasts, making it easy to monitor the success of your communication efforts.

For Stopped and Paused broadcasts, this section will show the total number of Contacts who received your message, as well as those who were skipped. In the case of Failed broadcasts, you will find a detailed reason for the failure.

You can access detailed information about the recipients who replied or clicked on the link in your broadcast by simply clicking on the respective replies and clicks.

The Broadcast Report page also allows you to quickly duplicate any of your existing Broadcasts. Simply click the 3 dots and chose the "Duplicate" option. This will create a new Broadcast with the same set of Contacts, sent from the same Inbox and with the same content. Your short URL will be regenerated automatically for convenient tracking.

You can add tags to your contacts via Bulk Actions or Individually on the Detailed Broadcast page. Using bulk actions, you can simply manage tags (add new or remove existing one), validate contacts' numbers via PhoneCheckr, delete or enroll in new broadcast.

If your account does not have enough credits, you will get a prompt to purchase more credits available in bulk.

Broadcast Guidelines & Best Practices

We offer two types of Short Codes. A Dedicated Short Code is a 5-6 digit number that you can acquire ahead of your shortcode application. A Shared Short Code is a number provided by Salesmsg that is used for one-way texting (7900). You can send mass messages to up to 1000 tagged contacts per broadcast using a shortcode. 

Keep in mind that 160 characters complete one full-text message and if you send a broadcast with a larger character count, it will cost an additional message credit.

Because the Broadcast feature is designed to pull contacts from your tags list, you'll have to add a unique tag to the contacts you want to include in your bulk message first. From there, you can insert the tag under  "Send To" and the message will be sent to the contacts with that specific tag. 

If you selected tagged contacts for your broadcast that go over your plan limit, we can not guarantee it will go to all of your contacts. Your broadcast will be sent out to the maximum amount of contacts based on your subscription. We suggest cloning your broadcast with a unique tag for any additional messages or upgrading to a plan to fit your broadcasting needs.

Your timezone is dictated by the timezone you selected in your Personal settings. If you've never configured this, the default is the timezone that your web browser is set to.

Contact us on live chat or send an email to us at [email protected].