With Salesmsg you can upload files to send images, GIFs, video cards, audio, and even video. This can be done through the "Plus" option in the messaging box.
Media Uploads
Using the "Upload File" and "Upload Image" options, you can select any options that are already saved through your device and upload them to the conversations as long as they are compatible. This can also be viewed in deeper detail in the Media Library article.
Uploading a Video
Select a .mp4 or .mov file from your computer, or drag and drop it into the upload window. Salesmsg uploads the video and delivers it to your contact as a hyperlink, since carriers can't reliably deliver large video files as a native MMS attachment.
Limitations
Supported video formats are .mp4 and .mov.
You can attach one video per message.
Your number must be MMS-capable to send attachments at all. This is common with toll-free, short code, and non-US/Canada numbers that are SMS-only.
Carriers typically cap MMS attachments around 5 MB. A larger video is more likely to fail or arrive broken for your contact. See the troubleshooting section below.
Record Audio and Video
When using the "Record Audio message" through selecting the option you are directed to record the audio then send it to the selected contact. As well you can alter what microphone that you use to record your audio.
When you complete the recording the audio it will then appear in your message bar ready to send.
The message will then be sent as seen below.
The same can be achieved through the use of the record video option that allows for the selection of what camera option and audio option is best used to record the video.
Why Your Contact Might Not See the Video
If you sent a video and your contact says they can't see it, or it never arrived, it's almost always one of the following:
Carrier or device support. Video delivery depends on the recipient's mobile carrier and device. Some carriers and older phones can't render MMS video attachments, so the recipient sees a blank message, a broken-link icon, or nothing at all.
File size. Large video files are the most common cause of a video not displaying. An oversized video is either rejected outright or re-compressed by the carrier in a way that breaks playback.
A failed send. When a video fails to send, the message shows a delivery error with an error code. See SMS Error Codes for what each code means and how to fix it.
Send a Video as a Link Instead
You can also send a video as a link rather than uploading it through Salesmsg. Upload the video to a cloud storage service, such as Dropbox or Google Drive, or to YouTube, and text the link to your contact. A link always renders correctly across carriers and devices, which makes it the most reliable option for longer or larger videos. See Send a Cloud File with Your Text Message for the steps.
Tips for Reliable Video Delivery
Compress the video or trim it to a shorter length to reduce the chance of carrier rejection or a recipient-side playback failure.
When in doubt, send a cloud link instead of a native attachment, especially for videos longer than a few seconds.
Frequently Asked Questions
How do I upload files and images in Salesmsg?
You can use the "Upload File" and "Upload Image" options to select and upload compatible files directly from your device into conversations.
What video formats can I send?
Salesmsg supports .mp4 and .mov files, uploaded through the "Plus" option in the messaging box.
Can I record audio messages?
Yes, using the "Record Audio Message" option, you can record an audio message, select the microphone you want to use, and send it to your contact.
Can I record video messages?
Yes, you can use the "Record Video" option to capture a video, choose the preferred camera and audio settings, and send the video directly through the conversation.
Why does my contact see a broken image or blank message instead of my video?
This usually means their carrier or device couldn't render the MMS video attachment, or the file was too large and got rejected or re-compressed by the carrier. Try sending it as a cloud link instead.
Is there a file size limit for video attachments?
Carriers typically cap MMS attachments around 5 MB. Videos larger than that are more likely to fail or arrive broken, so a cloud link is the safer option.
How do I check why a video message failed to send?
Open the message in your Conversations page and hover over the red "×" to see the error code, then look it up in SMS Error Codes.
Where can I find more details on media uploads?
For more information, check out the Media Library article, which covers media management in greater depth.
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