Custom Short URL

Adding Custom Short URLs domain to Salesmsg: A Step-by-Step Guide

AccountManager avatar
Written by AccountManager
Updated over a week ago

In the digital age, branding is key. One way to enhance your brand's visibility and consistency across online communications is through the use of custom short URLs. Salesmsg now offers the ability to add custom short domains or subdomains to your account, allowing for more personalized and branded links. This feature not only makes your links more recognizable, but also increases trust among your audience. Below is a comprehensive guide to setting up your custom short URL within the Salesmsg platform.

Step 1: Access Settings

Begin by navigating to your account settings. Click on your avatar in the bottom left corner and select Settings.

Step 2: Locate URL Shortener Section

Within the settings menu, search for a section dedicated to URL shortening, labeled as "URL Shortener". This section is where you'll find all the tools and options for managing your links and setting up custom short URLs.

Step 3: Add a Custom Domain

Inside the URL shortener section, you'll find an option to "Add a Custom Domain." This button allows you to start the process of integrating your unique domain or subdomain for creating short links. Click this to proceed.

Step 4: Specify Domain Details

You'll be prompted to input the custom short domain or subdomain you wish to use. This could be a completely new domain dedicated to link shortening or a subdomain of your existing website. Decide whether you want to use the entire domain for link shortening, or just a subdomain connected to your primary website domain.

If you decide to delegate the entire domain to us, please provide a fallback URL. This URL will be used in cases where we cannot direct your contacts to their intended destination.

Step 5: Configure DNS Records

Next, you'll need to update DNS records through your domain provider:

For a full domain: Create an A-record pointing to the specified Salesmsg IP address. This directs traffic from your custom domain to Salesmsg's servers for link shortening.

For subdomains: Create a CNAME record pointing to This connects your subdomain to Salesmsg while keeping it part of your main domain.

Step 6: Domain Verification

After updating DNS records, you'll need to verify your domain with Salesmsg. No SSL certificate uploads needed. We auto-generate them on verification. This process involves Salesmsg checking the DNS records to confirm they are correctly pointing to Salesmsg's servers. Domain verification can take several hours, depending on the speed of DNS record updates. Make sure you add appropriate DNS records to your domain provider before you press verify.

Step 7: Purchase the Feature

The custom short URL feature comes at a cost of $20 per month. This fee enables the use of your custom domain or subdomain for all link shortening needs within Salesmsg, providing a branded and professional appearance to your communications.

Step 8: Start Using Your Custom Short URLs

Once your domain is verified and the feature is active, you can start using your custom short URLs across the Salesmsg platform. Look for the short link icon in various sections of Salesmsg where link sharing is common, such as in messages, broadcasts, triggers and keywords.

If you leave the incomplete configurations, they are marked as Draft. You can click to continue creating custom short URLs or remove old draft and start configure new URLs.

Frequently Asked Questions

How many domains can I add to Salesmsg?

Currently, you can only add 1 domain.

What would happen to my links if I remove my custom domain from Salesmsg?

You will not be able to generate new short links using your custom domain. However any created links will continue to work as long as you keep DNS settings intact.

Does my custom domain get https?

Yes. We autogenerale a certificate for you and use it to generate secure https links. When the domain is verified it is fully set up with https.

Can I stop the setup and come back later?

Yes, you can close the setup at any time, and you will see the appropriate domain and statuses on the Custom Short URL page.

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