Turn on Emergency Stop
Go to Settings and select Organization.
Open the Emergency Stop tab.
Tick the agreement checkbox.
Turn on the Emergency Stop switch.
A banner appears at the top of the app for everyone in your organization. It stays there until an Owner or Admin turns Emergency Stop off.
What happens while Emergency Stop is on
Every outbound text, picture message, and ringless voicemail is checked right before it sends. If Emergency Stop is on, the message fails instead of sending.
Each blocked message is marked Failed with the reason “Emergency stop.”
No credits are charged for blocked messages.
Broadcasts, campaigns, workflows, and automations keep their current status. Only their messages fail.
You can still type and send from a conversation. The message shows as Failed, with a tooltip explaining that outbound messaging is stopped.
Messages from HubSpot, Salesforce, Zapier, and other integrations still show as sent on their side, but they are marked Failed in Salesmsg and never reach your contacts.
Messages that were already on their way to the carrier before you turned on Emergency Stop may still be delivered.
What keeps working
Incoming messages arrive as usual.
Incoming and outgoing calls work as usual.
Contacts who reply STOP are still unsubscribed.
Turn off Emergency Stop
Click Resume on the banner at the top of the app.
If you aren’t an Owner or Admin, the banner asks you to contact one.
Once Emergency Stop is off, new messages send and are charged as usual. Scheduled messages that come due after you turn it off also send as usual.
Messages that failed while Emergency Stop was on are not resent automatically. You can retry a single failed message manually, the same way you would retry any other failed message.
If turning the switch on or off doesn’t work, an error appears and the switch stays as it was.
Frequently Asked Questions
Can I stop messages for just one inbox or number?
No. Emergency Stop applies to your whole organization at once.
Will Emergency Stop pause or cancel my broadcasts and workflows?
No. They keep their current status and continue to run. Each message they try to send fails while Emergency Stop is on.
What happens to scheduled messages?
Scheduled messages that come due while Emergency Stop is on will fail. Scheduled messages that come due after you turn it off send as usual.
Can I retry a failed message while Emergency Stop is still on?
You can, but it will fail again and you won’t be charged. Once Emergency Stop is off, a retry sends and is charged as usual.
Why does my integration show the message as sent?
Integrations like HubSpot, Salesforce, and Zapier still receive a successful response so your workflows don’t break. In Salesmsg, the message is marked Failed and never reaches your contact.
Does Emergency Stop block messages sent from the mobile app or Chrome extension?
Yes. Messages sent from anywhere in Salesmsg are blocked while Emergency Stop is on.
Does Emergency Stop turn off automatically?
No. An Owner or Admin must turn it off by clicking Resume.
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