Being able to find the conversations you're looking for quickly is a critical component to using a Business Texting Service. Salesmsg gives you the ability to view Shared Inboxes and Personal Inboxes at the same time with the Unified Inbox.

If you head over the Conversations page, on the top left corner you will be able to see the current inbox in use.

The Notification Center helps your team stay organized and never miss an important update. From one place in your inbox sidebar, you can see all activity related to you, your team, and your messages.

This section shows all the conversations that are assigned to you. It’s your personal space to track ongoing customer communication without distraction.

If a teammate tags you in a conversation with an @mention, it will appear here. This ensures you never miss a message that directly requires your input or action.

See all the conversations that haven’t been claimed by anyone on your team. This makes it easy to quickly pick up new conversations and ensure no customer messages fall through the cracks.

Keep track of any unsent drafts you or your team have started. Drafts are stored here so you can review, edit, and send them later without losing progress.

Why can't I view another member's Inbox?

If it is a Shared Inbox, your Organization Owner may have forgotten to add you. Personal Inboxes cannot be shared with other members... at this time. ;)

Why is the Unified Inbox not an option on the Conversations page?

If you cannot select Unified Inbox or any other inbox that is not your Personal Inbox, that means that you only have access to one Inbox. Unified Inboxes only apply to accounts that have access to multiple Inboxes.

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