Salesmsg Shared Inboxes are the ultimate tool for collaborating with your colleagues from a single phone number. We've built this feature with teams in mind, it has conversation assignment, typing indicators, call forwarding, and notifications just like one's Personal Inbox.
What is a Shared Inbox?
Salesmsg Shared Inboxes will give you and your team the ability to collaborate together on conversations. Each inbox is given its own unique phone number that you and your team can texts the contacts from.
You'll be able to toggle through your other inbox, view, reply, and assign the conversations to another team member if you choose.
Step 1: Create Your Shared Inbox
From the Settings > Inboxes page, click the button New Inbox to create your inbox.
Give your inbox a name, add your team members, and input the area code to search for a new phone number for your inbox.
After your inbox has been created, you'll see a whole page of new settings and features specifically for this Shared Inbox.
Step 2: Add Members To Your Inbox
From the Members tab on the Inbox, you can add additional team members. Click the Add Members button and add them to the inbox.
Step 3: Setup Call Forwarding
When someone calls your Shared Inbox it's recommended that you setup
Step 4: Additional Settings
From this tab, one can edit the name of your Shared Inbox. They are also able to set Business hours for this line, configure conversation assignment preferences, as well as removing a Shared Inbox that may no longer be necessary.
Frequently Asked Questions
Using Round Robin assignment can I, the Organization Owner, be excluded?
No, the Organization Owner is going to be included in the Round Robin assignment of conversations.
Can I receive Email notifications for my Shared Inbox like my Personal Inbox?
Yes, you can, to ensure you're set up for email notifications go to settings -> Personal Settings -> Notifications and toggle on Email notifications!
What happens if a colleague and I are writing a message to the same contact at the same time?
Salesmsg will show you in the thread that your colleague is composing a message so you can avoid double sending.
How will I be notified when I receive a message to my Shared Inbox?
You can expect to be notified the same way you are when messages are received to your Personal Inbox phone number. When one has multiple inboxes, and they are toggled on the inbox that does not have a new message we indicate your other inbox has a new message but putting the notification indicator on the Conversations page icon and on the Inbox icon.
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