When you click 'Send' on a message in Salesmsg, this text will be added to our current outbound queue to be sent as quickly as possible. Occasionally, the message may take a few seconds to go out. Fortunately, we'll show you in the application the current status of your message. Salesmsg will include an icon in the bottom-right corner to confirm the current status of that message as it goes out to your customer.
Delivered - the message has been sent and a successful delivery receipt has been collected by Salesmsg. This is not a read receipt, but rather, a delivery receipt.
Scheduled - any message that is scheduled to be sent will include a grey background until the message is sent at the scheduled time. You have the option to cancel the send of this message.
Failed - When your message is not delivered to its end destination, Salesmsg will display an error icon and error code to confirm why your message was not delivered. If you hover over the red icon, you'll see a specific error code outlining why the message was not received.
30003 : Unreachable destination handset : The destination carrier reports the “To” number is unreachable, the device is likely powered down, out of the service area, or may not accept your message.
30004 : Message blocked : Your message has been blocked from reaching the destination by carrier.
30005 : Unknown destination handset : The destination carrier is reporting the To number is unknown, or no longer in service.
30006 : Landline or unreachable carrier : The destination is a landline phone, or the destination carrier can’t be reached.
30007 : Carrier Violation : The destination carrier is filtering out your messages. Reach out to our Support team to learn how we can help ensure your messages are delivered.
30008 : Unknown error : The destination carrier has returned an undefined error message.
Frequently asked questions
Do I pay for messages that are not delivered?
Yes, every message Salesmsg attempts to send, whether it is delivered or not, will use message credits to attempt to send.