The all-new Salesmsg Website Chat Widget gives you the ability to extend the power of texting to your website and web app.
Texting is a great way to engage customers, and some example use cases for the Salesmsg widget include:
Capturing leads information
Providing customer support
Gathering feedback from users
How It Works
To start customizing your own widget navigate, to Website Chat Widget under Settings. From there you can start personalizing your widget including:
Which Phone Number the incoming messages will go to
A personalized Welcome Message for your users
Header and call to action Button text
Compliance text
The Primary Color of the widget
Choose positioning of your chat
The Domains you want to add the widget to
Once you are done customizing your widget, click save and copy and embed the code snippet on your website. From there, once your users start reaching out to you you will be able to TEXT them back!
Frequently Asked Questions
Do users have to opt-in to receive responses to their texts?
The widget shows a checkbox and a disclaimer message indicating to the user that they accept to receive text messages from you. User should check the box themself in order to receive messages.
Can I edit my compliance text?
Yes, you can edit your compliance text. However, ensure that it conforms to Carrier guidelines and incorporates your company name, opt-out instructions, and a notice about possible data rates.
Can I add the widget to more than a website?
Yes, you can add the widget to multiple websites as needed.
What if I got a message from an existing Salesmsg Contact?
No new contact will be created, and the existing one will be used for that conversation.
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